The proven platform for modern corporate travel
Amex GBT Egencia (Egencia™) supports the end-to-end travel journey by always working to deliver unrivalled choice, value, and experience.
We’re in a league of our own
Our technology-driven customer service and commitment to excellence puts Egencia on another level.
Industry leader in service
Our platform and services are consistently rated above 95% satisfaction by customers.
Best-in-class traveller support
We provide services to more than
2 million travellers in over
60 countries.
Globally proven
Egencia proudly supports over 9,000 companies of all sizes around the world.
Our platform can be optimised for all types of users, in companies big or small.
Tech is in our DNA
We originated in the labs of global tech giants and are now a part of the most valuable B2B travel solution in the world.
AI-driven insights
Our AI delivers custom user experiences that add value to your company’s travel programme.
Suite of APIs
Egencia’s open API platform gives you the ability to build robust integrations that help you automate, connect and simplify your travel and expense management.
Unbeatable travel content
We lead the industry with over 290 global airlines and 650,000 lodging partners.
Industry-first NDC capabilities
Egencia is the first to offer new distribution capabilities to our clients.
Egencia Preferred Rates
We offer the best value for business travel with access to special discounted air fares.
The unique combination of content from Amex GBT and Egencia provides unrivalled choice and value for air, hotel, car and rail.
Constant innovation
We consistently deliver enhancements and innovation across our online and offline services.
Smartest shopping experience
Our technology provides the smartest, quickest shopping experience to give the best routes and rates based on user preferences.
Proven optimisation
Our AI and machine learning delivers the best experience and enhancements for savings, traveller well-being and sustainability.
We have the fastest, industry-leading innovation with data insights from 100s of millions of online transactions every year.
A brief history of Egencia
2002
2003
2008
2011
2012
• Launched Egencia Mobile App
2015
• 2015 – Single Global Hotel Platform launched
2016
2017
2018
2019
2020
2021
2023
What sets Egencia apart
Data and development that builds better travel experiences.
We all have a shared aim - better travel for all.
Sustainability means supporting eco-initiatives that are built to last.
We're full-service for travel, global content & leading tech.
A TMC for everyone on your team
“With Traveler Tracker, we had current data available on traveler locations and a clear view of planned and canceled trips. As new countries were categorized as high-risk, we could quickly locate travelers and help them get back.”
— Franziska Marschall, Travel Management Specialist at J. Wagner GmbH
95%
Online adoption
24/7
Real-time alerts and advisories
30+ languages
Travel consultants who connect with your travelers
40,000+ members
Peer network for travel managers
All hotel reservations for our technicians are made through the Egencia app. The app works well for our company, and enables us to stay connected throughout the trip.
96%
Customer satisfaction
~ 2 minutes
AssistMe gets you help when you need it, wherever you are
Up to 70% savings
On last-minute hotel deals
4.6 stars
Top-rated mobile travel app
“I was in Zurich on business, and it was 1:20 a.m. when I got the call. After making a phone call to customer service, they pulled out all stops to get my sick traveler back to Melbourne. [The short notice travel] took an extra day, but I couldn’t have managed it without the help and support of the customer service representative.”
— Veronica Lemmer, Senior Human Resources Business Partner at Infosys
90%
approval requests actioned within 24 hours
80%
travel policy compliance
100,000+
hours invested annually to train travel consultants to provide superior service
24/7
Locate and notify employees of important updates
“The Egencia portal helps improve the experience for our travelers while at the same time helping us to monitor cost.”
15+ dashboards
to monitor spend, track air credits, and maximize savings in Egencia Analytics Studio
92%
meet or beat competitor published airfares
$37
average savings with optimized hotel booking
35,000
properties and 40 airlines with Egencia Preferred Rates
Why work for Egencia?
At Egencia, we’re committed to creating an inclusive work environment with a diverse workforce. We trust each other to do great work, and we encourage everyone to speak up, speak out, and be themselves.
Request a demo to see what Amex GBT Egencia travel management solutions can do for you.
Already a customer? Contact Amex GBT Egencia customer service.